TilamKing mattress, carry a 10-year limited warranty period.

For the first 2 years upon the date of delivery, TilamKing will at its option, replace or repair a TilamKing mattress, due to manufacturing defects, at no charge (excluding transportation charge).

After the first 2 years upon the date of delivery, any replacement or repair of TilamKing mattress, will be calculated by the total number of years owned multiplied by 1/10th of the prevailing list price, plus transportation charge.

If identical materials are not available at the time of repair or replacement, TilamKing reserves the right to substitute comparable materials or models and does not guarantee that the replacement will match the existing or original piece. This warranty is extended only to the original purchaser from TilamKing.
(This warranty does not apply to and excludes):

• Normal Body impressions of 38mm (1.5 inch) or less.
[Note: Body impressions are a normal phenomenon of premium bedding and indicate that the comfort layers are conforming to your body.

Impressions of 38mm (1.5 inch) or less on the mattress in all sleeping areas are quite possible and not considered a manufacturing defect.]

• Firmness or comfort preference of the product.

• Mattress, boxspring or foundation box that is soiled, burnt or has received obvious abuse or improper care, such as mattress with inadequate support from a weak, mismatching size boxspring or an improper bed frame, namely nest type and wooden rail type.

• Mattress size that is within the tolerance level of 2cm in width and length.

• Mattress height/ weight

• Cover (fabric), bent border / grid wires

• Bending, standing or jumping on the mattress.

• TilamKing product that is stained, soiled or infested with vermin even if defective.

• Dust mites and bed bugs.

• Product sold for commercial use.

• Merchandise sold "as-in", "distressed" or floor model".

• Transportation, inspection or removal cost of product.